SinalFlagSupport
How can we help?
Questions about your account, subscription, notifications, or privacy: most answers are here. If yours is not, just write to us.
I cannot sign in
Forgot your password? On the login screen, tap "Forgot password" and follow the code sent by email.
Subscription and billing
Subscriptions are managed by the App Store or Google Play. Cancel or change your plan in your store account settings.
Delete my account
In the app, go to More → Delete account. That removes your assessment, journal, chats, and account-linked data.
Privacy and data
See what we collect, who we share it with, and how to request deletion in our privacy policy.
Read the privacy policy →Frequently asked questions
How do I cancel my subscription?+
The subscription is handled by the store where you purchased it. On iPhone: Settings → your name → Subscriptions. On Android: open Google Play → Menu → Subscriptions. Canceling does not delete your account or your data.
How do I delete my account and my data?+
In the app, under More, tap Delete account and confirm. That erases your assessment, journal, chats, and linked server data. You can also request it by email at privacidade@sinalflag.com.
Do you share my journal or chats with anyone?+
No. Your journal and chats are not sold or used for ads. We only share the minimum needed with infrastructure providers, the specialist chat, and email—as described in our privacy policy.
How long does support take to reply?+
We usually reply within 2 business days. Account deletion and privacy requests follow applicable data-protection timelines.
Did not find what you needed?
Write to us with your account email and a description of what happened. We reply within 2 business days.